Retail Commission Sales Associate - Fine Jewelry, Fairlane Town Center - Full Time
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You meet sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. The role includes preparing and maintaining the sales floor, learning about products, trends, and promotions, engaging customers, processing and organizing merchandise, replenishing stock, updating signs and pricing, and supporting merchandise moves. You use point-of-sale and digital tools to assist customers and complete transactions. The position requires flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, and schedules include weekend shifts.
Requirements
- 1–2 years of related experience.
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology, digital tools, and handheld equipment, including processing register transactions.
- Ability to meet the physical requirements of the position, including standing for at least two consecutive hours, lifting at least 25 pounds, frequent movement and reaching, stooping, kneeling, crouching, and climbing ladders.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
- Use product knowledge to educate customers and recommend items suited to their tastes, preferences, and budgets.
- Build client relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
- Meet and surpass daily sales goals, including client and protection plan goals.
- Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Support inventory, fulfillment, and special-event activities.
- Maintain merchandise security, accuracy, presentation, organization, processing, storage, and replenishment.
- Maintain a clean, organized, and shoppable sales floor; update signs and pricing and support merchandise moves.
- Use point-of-sale technology and digital tools to support transactions and enhance the shopping experience.
- Participate in vendor training, events, ongoing training, and vendor education.
- Collaborate with colleagues to support customers, achieve sales goals, and uphold operational excellence.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
