Retail Commission Sales Associate - Fine Jewelry, Fairlane Town Center - Full Time
About The Position
As a Fine Jewelry Sales Colleague at Macy’s Fairlane Town Center, you provide outstanding customer service in the Fine Jewelry and Watch Complex and create welcoming, personalized shopping experiences. You use your knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and help them choose items that match their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and help ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence. The role requires 1–2 years of related experience. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and create a welcoming, knowledgeable, and supportive shopping experience.
- Ability to use point-of-sale technology, digital tools, and handheld equipment.
- Ability to meet sales goals and support accurate merchandise presentation, replenishment, and asset protection.
Responsibilities
- Provide exceptional customer service and create welcoming, personalized shopping experiences in the Fine Jewelry and Watch Complex.
- Use knowledge of fine jewelry, precious metals, gemstones, and luxury brands to educate customers and recommend products suited to their tastes, preferences, and budgets.
- Build client relationships through consultative selling, hospitality, and active use of clientele tools.
- Meet and surpass daily sales goals, including client and protection plan goals.
- Promote loyalty benefits, warranty programs, and credit accounts.
- Support inventory processing, fulfillment, storage, replenishment, merchandise moves, and accurate stock presentation.
- Maintain a clean, organized, and shoppable sales floor, including updating signs and pricing.
- Ensure merchandise security, accuracy, and asset protection compliance.
- Participate in sales events, vendor training, and ongoing product education.
- Use point-of-sale technology and digital tools to process transactions and support the customer experience.
- Support teammates and uphold operational excellence in the Fine Jewelry department.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
