Seasonal Retail Commission Sales Associate - Fine Jewelry, Town East

Macy's•Mesquite, TX

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them choose items that match their tastes, preferences, and budgets. You build client relationships through consultative selling, hospitality, and use of the clientele program. You promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and help ensure merchandise security, accuracy, and presentation. You work with the team to achieve sales goals and maintain operational excellence. The role includes preparing the sales floor, reviewing goals and product information, engaging customers, maintaining merchandise presentation and stock, replenishing items, updating signs and pricing, and supporting merchandise moves. You use point-of-sale technology and digital tools, participate in training and vendor events, and work toward sales, client, and protection-plan goals. Schedules depend on business needs and colleague availability; weekend shifts are required. Full-time colleagues are typically scheduled for 30 or more hours per week and part-time colleagues for 12–24 hours per week.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology and digital tools.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; and stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers about precious metals, gemstones, luxury brands, and merchandise suited to their tastes, preferences, and budgets.
Build lasting customer relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
Meet and surpass daily sales goals and achieve client and protection-plan goals.
Promote loyalty, credit, and warranty programs and share their benefits with customers.
Support inventory, fulfillment, replenishment, and merchandise presentation activities.
Maintain a clean, organized, and shoppable sales area; process, store, and replenish stock and update signs and pricing.
Ensure merchandise security, accuracy, and asset-protection compliance.
Use point-of-sale technology and digital shopping tools to support transactions and the customer experience.
Participate in vendor training, ongoing education, sales events, and special events.
Collaborate with teammates to achieve store results and operational excellence.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice