Seasonal Retail Commission Sales Associate - Fine Jewelry, Orchard Town Center
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued customer experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items that match their preferences and budgets. You build lasting client relationships through consultative selling, hospitality, and use of the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence in the department. Daily work includes preparing and organizing the sales floor, reviewing sales goals and product information, welcoming and assisting customers, maintaining merchandise presentation and stock, updating signs and pricing, replenishing merchandise, and promoting loyalty benefits. Schedules include weekend shifts and may vary based on business needs and colleague availability.
Requirements
- 1–2 years of related experience required.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales goals and Client and Protection plan goals.
Responsibilities
- Deliver welcoming, personalized customer service and create lasting customer relationships.
- Educate customers about fine jewelry, precious metals, gemstones, luxury brands, and product options; recommend items suited to their tastes, preferences, and budgets.
- Meet and surpass daily sales goals, including Client and Protection plan goals.
- Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts.
- Use clienteling tools to promote offers and product launches and support customer loyalty.
- Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
- Maintain an organized, clean, and shoppable sales space, including processing, presenting, storing, and replenishing stock and updating signs and pricing.
- Support inventory, fulfillment, merchandise moves, asset protection, and special events.
- Maintain the security, accuracy, and presentation of merchandise.
- Participate in vendor training and events and keep current on products, trends, and promotions.
- Collaborate with teammates to achieve sales goals and operational excellence.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
