Seasonal Retail Commission Sales Associate - Fine Jewelry, Valencia Town Center

Macy's•Santa Clarita, CA

3d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge about fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. The role also includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Daily work includes preparing and maintaining a clean, organized, shoppable sales floor; reviewing sales goals, new arrivals, top sellers, trends, and promotions; welcoming and assisting customers; processing, presenting, organizing, storing, and replenishing stock; updating signs and pricing; supporting merchandise moves; promoting loyalty benefits; and completing transactions and customer interactions with attentive service. Schedules include weekend shifts, with hours dependent on business needs and colleague availability. The posting describes the position as seasonal. Full-time colleagues are typically scheduled for 30 or more hours weekly, while part-time colleagues are typically scheduled 12–24 hours weekly.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Communicate effectively with customers, coworkers, and supervisors.
Read and understand employment policies and safety rules and procedures in English.
Use point-of-sale technology, digital tools, and handheld equipment effectively.
Meet the physical requirements of the role, including talking, lifting, constant moving, standing, and reaching.
Stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Have close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and assist with selections.
Build client relationships through consultative selling, hospitality, and use of clientele tools.
Meet daily sales goals and achieve client and protection plan goals.
Promote loyalty, warranty, and protection programs and share loyalty benefits.
Acquire new customers by opening credit accounts and explaining loyalty benefits.
Support inventory, fulfillment, and merchandise moves; process, organize, store, present, and replenish stock.
Maintain accurate signs and pricing and a clean, organized, shoppable sales area.
Ensure merchandise security, accuracy, presentation, and asset protection compliance.
Use point-of-sale technology and digital shopping tools to complete transactions and enhance the shopping experience.
Participate in vendor training, sales events, special events, and ongoing product education.
Collaborate with colleagues to support customers, store results, and operational excellence.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice