Seasonal Retail Commission Sales Associate - Fine Jewelry, Town East
About The Position
The Retail Commission Sales Associate works in Macy’s Fine Jewelry and Watch Complex, providing welcoming, knowledgeable, and personalized service. The associate uses product knowledge of precious metals, gemstones, and luxury brands to help customers choose items suited to their preferences and budgets, build lasting client relationships, and support sales goals. The role also involves promoting loyalty, credit, and warranty or protection programs; supporting inventory, fulfillment, and special events; and maintaining merchandise security, accuracy, organization, and presentation. Associates collaborate with their team to maintain operational excellence and a shoppable sales floor. The position is seasonal and requires weekend shifts, with schedules and hours based on business needs and colleague availability.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology, computers, handheld equipment, and digital tools.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to talk, move constantly, stand, reach with arms and hands, stoop, kneel, crouch, and climb ladders, including reaching above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Welcome customers and provide attentive, consultative service in the Fine Jewelry and Watch Complex.
- Use product knowledge to educate customers and recommend jewelry and watches suited to their tastes, preferences, and budgets.
- Build customer relationships and loyalty through personalized service and the clientele program.
- Meet and surpass sales goals, including Client and Protection plan goals.
- Promote loyalty benefits, credit accounts, and warranty or protection programs.
- Use point-of-sale technology and digital shopping and clienteling tools to support transactions and customer service.
- Support inventory processing, fulfillment, stock storage, organization, replenishment, and merchandise moves.
- Ensure merchandise security, accurate stock presentation, and asset protection compliance.
- Maintain a clean, organized, and shoppable sales floor, including signage and pricing.
- Participate in sales events, vendor training, and ongoing product education.
- Support special events and collaborate with colleagues to achieve team and store results.
- Provide fittings and assist customers with digital shopping tools.
- Finish customer interactions with a sincere thank-you and ensure customers have what they need.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
