Retail Commission Sales Associate - Fine Jewelry, Town Center - Full Time
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use your knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select pieces that suit their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and use of the clientele program, you build lasting customer relationships. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, assisting with special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence. Daily work includes preparing and organizing the sales floor, reviewing goals and product updates, engaging customers, maintaining stock and merchandise presentation, updating signs and pricing, replenishing products, and sharing loyalty benefits. Colleagues are expected to support each other and continually improve service and results. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to stand for at least two consecutive hours and perform the listed physical tasks, including lifting at least 25 pounds.
Responsibilities
- Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
- Use product knowledge to educate customers and recommend items suited to their tastes, preferences, and budgets.
- Build lasting client relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
- Meet and surpass daily sales goals, as well as Client and Protection plan goals.
- Promote loyalty, warranty, and credit account programs and explain their benefits to customers.
- Use point-of-sale technology and digital shopping tools to support transactions and enhance the shopping experience.
- Participate in vendor training, events, ongoing training, and sales events.
- Support inventory, fulfillment, merchandise processing, storage, replenishment, and merchandise moves.
- Maintain accurate stock presentation, update signs and pricing, and keep the department organized and shoppable.
- Protect merchandise and comply with asset protection requirements.
- Support special events and collaborate with teammates to achieve sales and operational goals.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
