Retail Commission Sales Associate - Fine Jewelry, Town Center - Full Time

Macy's•Kennesaw, GA

1d•Onsite

About The Position

As a Fine Jewelry Sales Colleague at Macy’s, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, fine craftsmanship, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. You build client relationships through consultative selling, genuine hospitality, and use of the clientele program. You work toward sales goals, promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence. Daily work includes preparing the sales floor, reviewing sales goals and product information, keeping up with trends and promotions, and engaging customers with friendly, personalized service. You help maintain a shoppable space through proper processing, presentation, organization, storage, replenishment, signage, pricing, and merchandise moves. You promote loyalty benefits, support colleagues, and continually improve your product knowledge and service. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts; hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, along with dependable attendance and punctuality.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience.
Ability to use point-of-sale technology, digital tools, and handheld equipment.
Ability to meet sales goals and support accurate stock presentation, replenishment, and asset protection compliance.
Ability to stand for at least two consecutive hours, lift at least 25 pounds, and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Welcome customers and provide personalized, knowledgeable service in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers and recommend items suited to their tastes, preferences, and budgets.
Build client relationships through consultative selling and use of clientele tools and programs.
Meet daily sales goals and achieve client and protection plan goals.
Promote loyalty, warranty, and credit programs and explain customer benefits.
Support inventory, fulfillment, special events, and merchandise moves.
Maintain merchandise security, accurate stock presentation, organization, storage, replenishment, signs, and pricing.
Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
Participate in vendor training, events, and ongoing product education.
Collaborate with colleagues to support customers, sales goals, and operational excellence.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice