Seasonal Retail Commission Sales Associate - Fine Jewelry, Southern Park Mall

Macy's•Youngstown, OH

2d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge about precious metals, gemstones, and luxury brands to educate customers and help them select items that fit their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships. You promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and help ensure merchandise security, accuracy, and presentation. You work with your team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, reviewing sales goals and product information, engaging customers, maintaining merchandise presentation and stock, updating signs and pricing, and supporting merchandise moves. You share loyalty program benefits, provide a thoughtful checkout experience, and collaborate with colleagues to serve customers and achieve individual and store results. Schedules include weekend shifts, with hours dependent on business needs and colleague availability. The posting identifies the role as seasonal.

Requirements

1–2 years of related experience required.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience.
Ability to use point-of-sale technology and digital tools effectively.
Ability to meet sales goals and Client and Protection plan goals.

Responsibilities

Provide welcoming, personalized customer service in the Fine Jewelry and Watch Complex.
Use knowledge of precious metals, gemstones, and luxury brands to educate customers and recommend products suited to their tastes, preferences, and budgets.
Build customer relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
Meet and surpass daily sales goals, including Client and Protection plan goals.
Promote loyalty, warranty, and credit programs, and acquire new customers by opening credit accounts and sharing loyalty benefits.
Support inventory, fulfillment, merchandise processing, presentation, organization, storage, replenishment, and merchandise moves.
Maintain merchandise security and accuracy and comply with asset protection practices.
Update signs and pricing and keep the department clean, organized, and shoppable.
Participate in sales events, special events, vendor training, and ongoing product education.
Use point-of-sale technology and digital shopping tools to assist customers and process transactions.
Collaborate with colleagues to support customer service, sales results, and operational excellence.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.