Seasonal Retail Commission Sales Associate - Fine Jewelry, University Park Mall

Macy's•Mishawaka, IN

2d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build client relationships through consultative selling, genuine hospitality, and use of the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with your team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. The role includes preparing the sales floor, reviewing goals and product information, engaging customers, and maintaining merchandise processing, presentation, organization, storage, replenishment, signage, and pricing. Colleagues promote loyalty benefits, support one another, and continually learn to improve individual and store results. Schedules include weekend shifts; hours depend on business needs and colleague availability. The posting identifies this position as seasonal.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to perform the stated physical requirements, including standing, moving, lifting, reaching, stooping, kneeling, crouching, and climbing ladders.
Ability to lift at least 25 pounds and stand for at least two consecutive hours.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Deliver exceptional, personalized customer service and create lasting client relationships through consultative selling and genuine hospitality.
Demonstrate product knowledge and recommend fine jewelry and watches suited to customers’ tastes, preferences, and budgets.
Meet and surpass sales goals, including client and protection plan goals, and promote loyalty and warranty programs.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Use clientele tools to promote offers and product launches and participate in sales events and vendor training.
Maintain an organized, clean, shoppable sales space, including processing, presenting, storing, replenishing, and moving merchandise and updating signs and pricing.
Support inventory, fulfillment, special events, and operational excellence.
Ensure merchandise security, accuracy, and asset protection compliance.
Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
Collaborate with teammates and maintain regular, dependable attendance and punctuality.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice