Seasonal Retail Commission Sales Associate - Fine Jewelry, Southern Park Mall
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating shopping experiences that make customers feel welcomed, comfortable, and valued. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them choose items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and use of the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities, assist with special events, and ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Colleagues prepare the sales floor, review sales goals and product information, and stay informed about trends and promotions. They welcome customers, build relationships, maintain a clean and organized shoppable space, process and replenish stock, update signs and pricing, and support merchandise moves. They share loyalty benefits, assist customers through checkout, and work collaboratively to improve customer service and store results. The position requires flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled 30 or more hours per week, while part-time colleagues are typically scheduled 12–24 hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability. The role involves talking, lifting, standing, moving, reaching, and other physical activities, as well as regular use of computers and retail technology.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience.
- Ability to use point-of-sale tools and digital technology effectively.
- Ability to support accurate stock presentation, replenishment, and asset protection compliance.
- Ability to meet sales goals and client and protection plan goals.
Responsibilities
- Provide outstanding customer service and create welcoming, personalized shopping experiences in the Fine Jewelry and Watch Complex.
- Use product knowledge to educate customers and recommend jewelry and watches suited to their tastes, preferences, and budgets.
- Build client relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
- Meet and surpass daily sales goals, as well as client and protection plan goals.
- Promote loyalty, warranty, and protection plan programs and share loyalty benefits.
- Acquire new customers by opening credit accounts and communicating loyalty benefits.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Support inventory, fulfillment, and merchandise processing activities, including organization, storage, and replenishment.
- Maintain merchandise security, accuracy, presentation, signage, and pricing; comply with asset protection practices.
- Participate in vendor training, sales events, and special events, and stay current on product launches, trends, promotions, and product education.
- Help keep the sales floor clean, organized, and ready for customers.
- Collaborate with teammates to support customers, achieve sales goals, and uphold operational excellence.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
