Seasonal Retail Commission Sales Associate - Fine Jewelry, Menlo Park
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select pieces suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and use of the clientele program. You meet sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You help ensure merchandise security, accuracy, and presentation, and work with the team to achieve sales goals and operational excellence. Daily work includes preparing and organizing the sales floor, reviewing goals and product updates, engaging customers, maintaining and replenishing merchandise, updating signs and pricing, using clienteling and digital tools, and providing a strong customer experience through checkout and follow-up. The role requires flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position involves regular attendance and punctuality, customer and team communication, and physical activity including standing, lifting, moving, reaching, and use of computers and register equipment. Macy’s describes its environment as dynamic and inclusive and offers competitive pay and benefits.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales goals and support operational, stock presentation, replenishment, and asset-protection requirements.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment are required.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Provide welcoming, knowledgeable, and supportive customer service in the Fine Jewelry and Watch Complex.
- Use product knowledge to educate customers and recommend items suited to their tastes, preferences, and budgets.
- Build client relationships through consultative selling, hospitality, and use of clientele tools.
- Meet daily sales goals and achieve client and protection-plan goals.
- Promote loyalty, warranty, and credit-account programs and communicate customer benefits.
- Support inventory, fulfillment, merchandise processing, presentation, organization, storage, and replenishment.
- Maintain accurate pricing and signage, merchandise security, and asset-protection compliance.
- Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
- Participate in vendor training, sales events, special events, and ongoing product education.
- Prepare and maintain a clean, organized, and shoppable sales floor.
- Collaborate with teammates to support customers, store results, and operational excellence.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
