Seasonal Retail Commission Sales Associate - Fine Jewelry, Fayette Mall

Macy's•Lexington, KY

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge about precious metals, gemstones, and luxury brands to educate customers and help them select items that fit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and the clientele program. In addition to meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You work with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. The role involves preparing the sales floor, reviewing sales goals and product information, engaging customers, maintaining merchandise presentation and stock, and supporting accurate transactions. Schedules include weekend shifts and may include days, evenings, and holidays; hours depend on business needs and colleague availability. Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week and part-time colleagues as typically scheduled for 12–24 hours per week. This position is seasonal.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and create a welcoming, knowledgeable, and supportive shopping experience.
Ability to use point-of-sale technology, digital tools, handheld equipment, and a cash register to process transactions.
Ability to maintain accurate stock presentation, replenish merchandise, and comply with asset protection requirements.
Ability to meet sales goals and achieve client and protection-plan goals.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology.

Responsibilities

Provide welcoming, personalized customer service and build customer relationships.
Use knowledge of precious metals, gemstones, luxury brands, product trends, and merchandise to educate customers and recommend suitable items.
Meet and surpass daily sales goals and achieve client and protection-plan goals.
Build client loyalty using consultative selling, clientele tools, promotions, and product launches.
Promote loyalty, warranty, and protection programs; acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital tools to support transactions and the shopping experience.
Maintain a clean, organized, shoppable sales floor and ensure merchandise is properly processed, presented, stored, replenished, priced, and signed.
Support inventory, fulfillment, merchandise moves, asset protection, and special events.
Participate in vendor training and ongoing learning about products, promotions, and trends.
Collaborate with teammates to achieve store results and maintain operational excellence.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice