Seasonal Retail Commission Sales Associate - Fine Jewelry, Altamonte

Macy's•Altamonte Springs, FL

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex. You create welcoming, comfortable, and valued shopping experiences, using knowledge of precious metals, gemstones, luxury brands, and fine craftsmanship to educate customers and help them select items suited to their tastes, preferences, and budgets. You build client relationships through consultative selling, hospitality, and use of the clientele program. You work toward sales goals, promote loyalty and warranty programs, support inventory, fulfillment, and special events, and help ensure merchandise security, accuracy, and presentation. You collaborate with your team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Daily work includes preparing the sales floor, reviewing goals and product information, welcoming and assisting customers, maintaining an organized and shoppable space, processing and replenishing stock, updating signs and pricing, and supporting merchandise moves. Colleagues promote loyalty benefits, provide attentive service through checkout, and work together to improve customer and store results. The role requires flexible availability for days, evenings, weekends, and holidays; all schedules include weekend shifts, and hours depend on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week.

Requirements

1–2 years of related experience required.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology, cash registers, handheld equipment, computers, and other job-related technology.
Ability to meet sales goals and achieve client and protection plan goals.
Ability to perform the listed physical requirements, including standing, lifting at least 25 pounds, moving, reaching, and climbing ladders.

Responsibilities

Provide attentive, personalized customer service in the Fine Jewelry and Watch Complex.
Educate customers about fine jewelry, precious metals, gemstones, and luxury brands, and recommend products suited to their preferences and budgets.
Build client relationships through consultative selling and use of clientele tools and programs.
Meet and surpass daily sales goals, including client and protection plan goals.
Promote loyalty, warranty, and protection plans, and acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital shopping tools to support transactions and the customer experience.
Maintain an organized, clean, shoppable sales floor, including merchandise presentation, stock processing, storage, replenishment, and merchandise moves.
Update signs and pricing and ensure merchandise security, accuracy, and asset protection compliance.
Support inventory, fulfillment activities, vendor training and events, and special sales events.
Review sales goals, new arrivals, top-selling items, trends, and promotions, and keep product knowledge current through training.
Collaborate with teammates to achieve sales and store results and uphold operational excellence.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice