Seasonal Retail Commission Sales Associate - Fine Jewelry, Millcreek Mall - Erie
About The Position
The Fine Jewelry Sales Colleague provides outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. The role uses knowledge of precious metals, gemstones, luxury brands, and fine craftsmanship to educate customers and recommend products suited to their preferences and budgets. Colleagues build lasting client relationships through consultative selling, hospitality, and use of Macy’s clientele program. The role includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. Colleagues maintain an organized, replenished, and shoppable sales floor; stay current on products, trends, and promotions; use point-of-sale and digital tools; and collaborate with teammates to achieve sales goals and operational excellence. The position requires flexible availability, including days, evenings, weekends, and holidays. The posting states that schedules include weekend shifts and that hours depend on business needs and colleague availability. The role requires 1–2 years of related experience and involves regular standing, moving, lifting, reaching, and use of computers and other technology.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales goals and Client and Protection plan goals.
- Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
- Ability to perform the stated physical requirements, including talking, lifting, constant movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Welcome customers and provide personalized, knowledgeable service in the Fine Jewelry and Watch Complex.
- Use product knowledge about precious metals, gemstones, craftsmanship, and luxury brands to educate customers and recommend items aligned with their tastes, preferences, and budgets.
- Build client relationships through consultative selling, genuine hospitality, and the clientele program.
- Meet and surpass sales goals, including Client and Protection plan goals.
- Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Support inventory, fulfillment, merchandise processing, presentation, organization, storage, and replenishment.
- Maintain merchandise security, accurate stock presentation, asset protection compliance, signs, and pricing.
- Support sales events and vendor training and education; stay informed about new arrivals, top-selling items, trends, and promotions.
- Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
- Collaborate with teammates to maintain a clean, organized, shoppable sales floor and achieve individual and store results.
- Provide a warm welcome, thank customers sincerely, and ensure they have what they need.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
