Seasonal Retail Commission Sales Associate - Fine Jewelry, Millcreek Mall - Erie

Macy's • Erie, PA

21h • Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge about fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select pieces that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. The role includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You work with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department.

Colleagues prepare the sales floor, review goals, learn about new arrivals, best sellers, trends, and promotions, and engage customers with friendly, personal service. They process, present, organize, store, and replenish stock; update signs and pricing; and support merchandise moves. They promote loyalty benefits, ensure customers have what they need, and contribute to a collaborative, continuously improving team.

Availability must include days, evenings, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires regular, dependable attendance and punctuality. Full-time colleagues are typically scheduled for 30 or more hours per week, while part-time colleagues are typically scheduled for 12–24 hours per week.

Requirements

• 1–2 years of related experience required.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations and assist with fittings and digital shopping tools.
• Ability to use point-of-sale technology and digital tools effectively.
• Ability to meet sales goals and achieve Client and Protection plan goals.
• Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Ability to perform frequent computer and technology use, including handheld equipment and cash-register transactions.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
• Use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them choose appropriate products.
• Build client relationships through consultative selling, hospitality, and use of clienteling tools and programs.
• Meet and surpass daily sales goals, including Client and Protection plan goals.
• Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts and communicating loyalty benefits.
• Use point-of-sale technology and digital shopping tools to support transactions and enhance the shopping experience.
• Support inventory, fulfillment, and merchandise activities, including processing, presentation, organization, storage, replenishment, signage and pricing updates, and merchandise moves.
• Maintain merchandise security, accuracy, asset protection compliance, and an organized, shoppable sales floor.
• Participate in sales events, vendor training, and ongoing product education.
• Work collaboratively with colleagues to support customers, special events, sales goals, and operational excellence.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed