Seasonal Retail Commission Sales Associate - Fine Jewelry, Rosedale Center
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with the team to meet sales goals and maintain operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, reviewing goals and product information, welcoming and assisting customers, processing and presenting merchandise, organizing and replenishing stock, updating signs and pricing, and supporting merchandise moves. You promote loyalty benefits, provide customers with attentive service through the end of each transaction, and support colleagues through collaboration and continuous learning. Schedules include weekend shifts and depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience.
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to perform the physical requirements of the position, including standing, lifting, moving, reaching, and using register and handheld equipment.
Responsibilities
- Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
- Use product knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them choose suitable items.
- Build customer relationships through consultative selling, hospitality, and use of clienteling tools and programs.
- Meet and surpass sales goals, including Client and Protection plan goals.
- Promote loyalty, warranty, and credit account programs and share customer benefits.
- Use point-of-sale technology and digital shopping tools to support transactions and the customer experience.
- Support inventory, fulfillment, and merchandise moves; process, present, organize, store, and replenish stock.
- Maintain accurate pricing and signs, an organized and shoppable sales floor, and merchandise security and asset protection compliance.
- Support special events, vendor training, and sales events.
- Stay informed about new arrivals, top-selling items, trends, promotions, and product launches.
- Work collaboratively with colleagues to support customers, sales goals, and operational excellence.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
