Seasonal Retail Commission Sales Associate - Fine Jewelry, Hawthorne Center

Macy's•Vernon Hills, IL

About The Position

As a Fine Jewelry Sales Colleague at Macy’s, you provide outstanding customer service in the Fine Jewelry and Watch Complex. You create welcoming, comfortable shopping experiences and use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. You build client relationships through consultative selling, genuine hospitality, and use of the clientele program. You work toward sales goals, promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and help ensure merchandise security, accuracy, and presentation. You collaborate with your team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. The role includes maintaining a clean, organized, and shoppable sales floor; learning about new arrivals, top-selling items, trends, and promotions; processing, presenting, organizing, storing, and replenishing stock; updating signs and pricing; and supporting merchandise moves. You use point-of-sale technology and digital tools to serve customers and process transactions. Schedules include weekend shifts and depend on business needs and colleague availability. Flexible availability for days, evenings, weekends, and holidays is required. The posting identifies this position as seasonal.

Requirements

1–2 years of related experience required.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Communicate effectively with customers, coworkers, and supervisors.
Read and understand employment policies and safety rules and procedures in English.
Meet sales goals, including client and protection plan goals, and acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital tools effectively.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers about precious metals, gemstones, craftsmanship, and luxury brands, and help them select suitable products.
Build lasting customer relationships through consultative selling, hospitality, and clienteling tools.
Meet and surpass daily sales goals and achieve client and protection plan goals.
Promote loyalty, warranty, and credit account programs and communicate loyalty benefits.
Support inventory, fulfillment, merchandise moves, and special events.
Maintain merchandise security, accurate stock presentation, replenishment, and asset-protection compliance.
Keep the sales floor clean, organized, and shoppable; process, present, store, and replenish merchandise and update signs and pricing.
Use point-of-sale technology, handheld equipment, and digital shopping tools to support customer service and transactions.
Participate in vendor training, events, and ongoing product education.
Collaborate with teammates to support customers, sales results, and operational excellence.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice