Seasonal Retail Commission Sales Associate - Fine Jewelry, Imperial Valley

Macy's•El Centro, CA

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. In addition to meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure the security, accuracy, and presentation of merchandise. You work with your team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Daily work includes preparing and maintaining a clean, organized, shoppable sales floor; reviewing sales goals, new arrivals, top-selling products, trends, and promotions; welcoming and assisting customers; processing, presenting, organizing, storing, and replenishing stock; updating signs and pricing; and supporting merchandise moves. Colleagues promote loyalty benefits, provide thoughtful customer service through the close of each interaction, collaborate with teammates, and continually develop their knowledge and performance. This is a seasonal role. Availability must include days, evenings, weekends, and holidays; all schedules include weekend shifts, and hours depend on business needs and colleague availability. The posting states that full-time colleagues typically work 30 or more hours per week and part-time colleagues typically work 12–24 hours per week.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology, computers, handheld equipment, and digital shopping tools.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to move constantly, reach with arms and hands, stoop, kneel, crouch, and climb ladders.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use knowledge of precious metals, gemstones, luxury brands, and current trends to educate customers and assist with purchases.
Build client relationships through consultative selling, hospitality, and use of clienteling tools and programs.
Meet and surpass sales goals, including Client and Protection plan goals.
Promote loyalty, credit, and warranty programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Maintain a clean, organized, and shoppable sales floor, including merchandise presentation, stock processing, storage, replenishment, signage, and pricing.
Support inventory, fulfillment, merchandise moves, and special events.
Ensure merchandise security, accuracy, and asset-protection compliance.
Participate in vendor training, events, and ongoing education.
Collaborate with colleagues to support customers, sales results, and operational excellence.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice