Retail Commission Sales Associate - Fine Jewelry, Anderson Town Center - Part Time

Macy's • Cincinnati, OH

16h • Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and active use of the clientele program.

Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and help ensure merchandise security, accuracy, and presentation. You work with your team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Part-time colleagues are typically scheduled 12–24 hours per week; hours depend on business needs and colleague availability. Schedules include weekend shifts.

Requirements

• 1–2 years of related experience required.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to use point-of-sale technology, digital tools, handheld equipment, and cash registers and to process register transactions.
• Ability to provide product recommendations and create a welcoming, knowledgeable, and supportive shopping experience.
• Ability to support accurate stock presentation, replenishment, and asset protection compliance.
• Ability to achieve sales goals, including client and protection plan goals.

Responsibilities

• Welcome customers and provide personalized, knowledgeable service and product recommendations in the Fine Jewelry and Watch Complex.
• Use product knowledge to educate customers about precious metals, gemstones, fine craftsmanship, and luxury brands, and help them select suitable items.
• Build client relationships using consultative selling, hospitality, and clienteling tools and programs.
• Meet and surpass daily sales goals, including client and protection plan goals.
• Promote loyalty, warranty, and protection plan programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
• Support inventory, fulfillment, stock processing, presentation, organization, storage, and replenishment.
• Maintain accurate signs and pricing and support merchandise moves and asset protection requirements.
• Support special events, vendor training, and sales events.
• Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
• Maintain a clean, organized, and shoppable sales floor and ensure merchandise is secure and accurately presented.
• Keep informed about new arrivals, top-selling items, trends, promotions, and product launches.
• Collaborate with teammates and contribute to continuous improvement and individual and store results.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed