Retail Commission Sales Associate - Fine Jewelry, Short Pump Town Center - Part Time

Macy's•Richmond, VA

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select pieces that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and the clientele program. You work toward sales goals, promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Daily work includes preparing and maintaining an organized sales floor, reviewing goals and product updates, engaging customers, and keeping merchandise processed, presented, organized, stored, and replenished. You also update signs and pricing, support merchandise moves, share loyalty benefits, and provide a positive checkout and service experience. The role requires flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality. Part-time colleagues are typically scheduled 12–24 hours per week; hours depend on business needs and colleague availability. All schedules include weekend shifts.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
Ability to use point-of-sale technology, computers, handheld equipment, and other tools to perform job functions and process register transactions.
Ability to stand for at least two consecutive hours and to lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, reach with arms and hands (including above eye level), and move constantly.
Requires close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers about precious metals, gemstones, luxury brands, and relevant merchandise.
Build customer relationships through consultative selling and use of clienteling tools and the clientele program.
Meet and surpass daily sales goals and achieve client and protection plan goals.
Promote loyalty, warranty, and protection plans, and acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
Support inventory, fulfillment, processing, presentation, organization, storage, replenishment, and merchandise moves.
Maintain accurate signs and pricing and ensure merchandise security, accuracy, asset protection compliance, and an organized, shoppable sales floor.
Participate in vendor training, sales events, special events, and ongoing product education.
Collaborate with colleagues to support customers, achieve store results, and uphold operational excellence.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice