Retail Commission Sales Associate - Fine Jewelry, Anderson Town Center - Part Time

Macy's•Cincinnati, OH

1d•$15 - $21•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge about precious metals, gemstones, and luxury brands to educate customers and help them select pieces that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities, assist with special events, and ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Colleagues prepare for the day by reviewing goals, learning about arrivals, top-selling items, trends, and promotions, and keeping the sales floor clean and organized. They welcome customers and build relationships, maintain stock processing, presentation, storage, replenishment, signage, pricing, and merchandise moves, and share loyalty benefits while providing attentive service. The role includes weekend shifts; hours depend on business needs and colleague availability. Part-time colleagues are typically scheduled 12–24 hours per week.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to perform the physical requirements of the position, including talking, lifting, constant moving, standing, reaching, standing for at least two consecutive hours, lifting at least 25 pounds, stooping, kneeling, crouching, and climbing ladders.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide welcoming, knowledgeable, personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select products suited to their preferences and budgets.
Build lasting client relationships through consultative selling, hospitality, and use of the clientele program and clienteling tools.
Meet and surpass sales goals, including client and protection plan goals.
Promote loyalty, warranty, and credit programs, acquire new customers by opening credit accounts, and share loyalty benefits.
Use point-of-sale technology and digital shopping tools to support transactions and enhance the customer experience.
Support inventory, fulfillment, stock processing, storage, replenishment, merchandise moves, and accurate stock presentation.
Maintain merchandise security, asset protection compliance, and an organized, shoppable sales floor.
Update signs and pricing and ensure merchandise is accurately presented.
Participate in vendor training, ongoing training, sales events, and special events.
Collaborate with teammates to achieve individual and store results and uphold operational excellence.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice