Retail Commission Sales Associate - Fine Jewelry, Short Pump Town Center - Part Time
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items that match their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. The role includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You work with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Daily work includes preparing and maintaining the sales floor, reviewing goals and product information, engaging customers, processing and replenishing merchandise, updating signs and pricing, and supporting merchandise moves. Colleagues promote loyalty benefits, provide a sincere customer-focused checkout experience, collaborate with teammates, and continually work to improve individual and store results. The position is part-time; schedules generally include 12–24 hours per week, depend on business needs and colleague availability, and include weekend shifts.
Requirements
- 1–2 years of related experience.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales goals and support accurate stock presentation, replenishment, and asset protection compliance.
Responsibilities
- Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
- Use product knowledge of precious metals, gemstones, and luxury brands to educate customers and recommend products suited to their tastes, preferences, and budgets.
- Build client relationships through consultative selling, hospitality, and use of clienteling tools and programs.
- Meet and surpass daily sales goals, including Client and Protection plan goals.
- Promote loyalty, warranty, and credit programs, including acquiring new customers by opening credit accounts and sharing loyalty benefits.
- Support inventory, fulfillment, merchandise processing, presentation, organization, storage, replenishment, and merchandise moves.
- Maintain merchandise security, accuracy, asset protection compliance, and an organized, shoppable sales space.
- Update signs and pricing and support special events and sales events.
- Use point-of-sale technology, handheld equipment, and digital shopping tools to support transactions and the customer experience.
- Review sales goals, new arrivals, top-selling items, trends, and promotions; participate in ongoing training and vendor education.
- Collaborate with colleagues to support customers, communities, and store results.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
