Retail Commission Sales Associate - Fine Jewelry, Mall at Robinson Town Center - Part Time

Macy's • Pittsburgh, PA

9d • Onsite

About The Position

As a Fine Jewelry Sales Colleague at Macy’s, you provide personalized customer service in the Fine Jewelry and Watch Complex. You use product knowledge about precious metals, gemstones, and luxury brands to educate customers and help them choose items suited to their preferences and budgets. Through consultative selling, hospitality, and the clientele program, you build lasting customer relationships and work toward sales, client, and protection-plan goals.

The role also includes promoting loyalty, warranty, and credit programs; supporting inventory, fulfillment, and special events; and maintaining merchandise security, accuracy, and presentation. You collaborate with colleagues to achieve sales goals and maintain operational excellence. The position is part-time, with schedules typically 12–24 hours per week, dependent on business needs and colleague availability. Weekend shifts are required, and availability for days, evenings, weekends, and holidays is expected.

Requirements

• 1–2 years of related experience.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations and assist with fittings and digital shopping tools.
• Ability to use point-of-sale technology and digital tools effectively.
• Ability to meet sales goals and support accurate stock presentation, replenishment, and asset-protection compliance.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

• Welcome customers and provide knowledgeable, personalized service in the Fine Jewelry and Watch Complex.
• Educate customers about products, including precious metals, gemstones, and luxury brands, and recommend items suited to their tastes, preferences, and budgets.
• Build customer relationships through consultative selling, genuine hospitality, and use of clienteling tools and the clientele program.
• Meet and surpass daily sales goals and achieve client and protection-plan goals.
• Promote loyalty, warranty, and protection programs, and open credit accounts while acquiring new customers.
• Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
• Support inventory processing, fulfillment, storage, replenishment, and merchandise moves.
• Maintain accurate pricing and signage and ensure merchandise is secure, organized, and presented impeccably.
• Support special events and participate in vendor training and education.
• Keep the sales floor clean, organized, and ready for customers.
• Collaborate with teammates to support customers, sales goals, and operational excellence.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed