Retail Commission Sales Associate - Fine Jewelry, Mall at Robinson Town Center - Part Time

Macy's•Pittsburgh, PA

10d•$15 - $21

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating shopping experiences that make customers feel welcomed, comfortable, and valued. You use your knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities, participate in special events, and help ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, reviewing sales goals and product information, engaging customers, maintaining merchandise presentation and replenishment, updating signs and pricing, and sharing loyalty program benefits. The role also involves using point-of-sale technology and digital tools, supporting client loyalty and protection plan goals, and acquiring new customers by opening credit accounts. This is a part-time position. Part-time colleagues are typically scheduled 12–24 hours per week, depending on business needs and availability. Schedules include weekend shifts. Flexible availability, including days, evenings, weekends, and holidays, is required.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to stand for at least two consecutive hours.
Ability to lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers and recommend items suited to their tastes, preferences, and budgets.
Build customer relationships and loyalty using consultative selling and clienteling tools.
Meet daily sales goals and achieve client and protection plan goals.
Promote loyalty, warranty, and credit programs, including opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Support inventory, fulfillment, processing, presentation, organization, storage, and replenishment of merchandise.
Maintain accurate signs and pricing and support merchandise moves.
Help ensure merchandise security and comply with asset protection requirements.
Participate in sales events, special events, vendor training, and ongoing education.
Keep the sales floor clean, organized, and shoppable.
Collaborate with teammates to support customers, sales goals, and operational excellence.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice