Retail Commission Sales Associate - Fine Jewelry, Oak Park - Part Time

Macy's•Overland Park, KS

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use your knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and use of the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You work with your team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and ensuring the sales floor is clean and organized. They welcome customers, build relationships through personal conversations, and maintain a shoppable space through accurate processing, presentation, organization, storage, and replenishment of stock, as well as updating signs and pricing and supporting merchandise moves. They promote loyalty benefits, thank customers, and collaborate with teammates to serve customers and communities and improve individual and store results. This is a part-time role. Part-time colleagues are typically scheduled 12–24 hours per week, depending on business needs and availability. All schedules include weekend shifts; availability for days, evenings, weekends, and holidays is required. The position requires 1–2 years of related experience and involves standing, moving, lifting, reaching, and other physical activities.

Requirements

1–2 years of related experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
Ability to use point-of-sale technology, cash registers, handheld equipment, and other digital tools.
Ability to meet sales goals and support operational excellence, accurate stock presentation, replenishment, and asset protection compliance.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; move, reach, stoop, kneel, crouch, and climb ladders.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use knowledge of precious metals, gemstones, fine craftsmanship, and luxury brands to educate customers and help them select suitable products.
Build client relationships through consultative selling, hospitality, and active use of clienteling tools and programs.
Meet and surpass daily sales goals, including Client and Protection plan goals.
Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Support inventory, fulfillment, stock processing, presentation, organization, storage, and replenishment activities.
Maintain merchandise security, accurate stock presentation, asset protection compliance, and a clean, organized, shoppable sales floor.
Update signs and pricing and support merchandise moves.
Participate in special events, vendor training, and ongoing product education.
Review sales goals, new arrivals, best sellers, trends, and promotions to stay informed.
Collaborate with teammates to support customers, communities, sales goals, and operational excellence.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.