Retail Commission Sales Associate - Fine Jewelry, Biltmore Fashion Park - Full Time

Macy's•Phoenix, AZ

15h•$16 - $22•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with the team to meet sales goals and maintain operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, reviewing goals and product information, welcoming and assisting customers, maintaining stock and merchandise presentation, updating signs and pricing, replenishing and moving merchandise, and sharing loyalty program benefits. The role also includes using point-of-sale technology and digital tools, supporting client loyalty and protection plan goals, and acquiring new customers by opening credit accounts and sharing loyalty benefits. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules include weekend shifts and depend on business needs and colleague availability.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to meet sales, client, and protection plan goals.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours, lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers and help them select jewelry and watches that suit their preferences and budgets.
Build client relationships through consultative selling, hospitality, and use of clientele tools.
Meet daily sales goals and client and protection plan goals.
Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts.
Use point-of-sale technology and digital shopping tools to complete transactions and support the customer experience.
Maintain a clean, organized, shoppable sales floor and ensure merchandise is accurately processed, presented, stored, and replenished.
Update signs and pricing and support merchandise moves, inventory, fulfillment, and asset protection.
Participate in vendor training, sales events, special events, and ongoing product education.
Collaborate with colleagues to support customers, achieve store results, and maintain operational excellence.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice