Retail Commission Sales Associate - Fine Jewelry, Biltmore Fashion Park - Full Time
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, fine craftsmanship, and luxury brands to educate customers and help them choose items suited to their tastes, preferences, and budgets. The role focuses on consultative selling, genuine hospitality, building lasting client relationships, and using the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You work with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Colleagues prepare the sales floor, review sales goals, learn about new arrivals, top sellers, trends, and promotions, and engage customers with friendly, personalized service. They maintain a shoppable space through proper processing, presentation, organization, storage, and replenishment of stock; update signs and pricing; and support merchandise moves. They share loyalty program benefits, ensure customers have what they need, and collaborate with teammates to improve customer service and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Availability is expected across days, evenings, weekends, and holidays, with regular and dependable attendance and punctuality.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to participate in vendor training and events and maintain product knowledge.
- Ability to ensure accurate stock presentation, replenishment, and compliance with asset protection requirements.
- Ability to meet sales goals and Client and Protection plan goals.
- Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
Responsibilities
- Provide exceptional, personalized customer service in the Fine Jewelry and Watch Complex.
- Educate customers about fine jewelry products, including precious metals, gemstones, craftsmanship, and luxury brands, and recommend items suited to their preferences and budgets.
- Build lasting client relationships through consultative selling, genuine hospitality, and use of clienteling tools and the clientele program.
- Meet and surpass daily sales goals and achieve Client and Protection plan goals.
- Promote loyalty, warranty, and protection plans, and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Maintain an organized, clean, and shoppable sales floor, including merchandise processing, presentation, storage, replenishment, signage, pricing, and merchandise moves.
- Support inventory, fulfillment, asset protection, and merchandise security and accuracy.
- Participate in vendor training, ongoing education, sales events, and special events.
- Collaborate with teammates to achieve sales goals, improve service, and uphold operational excellence.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
