Retail Commission Sales Associate - Fine Jewelry, Arden Fair - Part Time

Macy's•Sacramento, CA

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming and personalized shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select products suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and use of clienteling tools. The role includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You work with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Colleagues review sales goals, new arrivals, top sellers, trends, and promotions; maintain a clean, organized, shoppable sales floor; assist customers; process, present, store, and replenish stock; update signs and pricing; and support merchandise moves. They promote loyalty benefits and work collaboratively to serve customers and communities. Part-time colleagues are typically scheduled 12–24 hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires flexible availability for days, evenings, weekends, and holidays.

Requirements

1–2 years of related experience.
Flexible availability for days, evenings, weekends, and holidays, with regular and dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology, digital tools, handheld equipment, and cash registers to process transactions.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; and stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology.

Responsibilities

Welcome customers and provide personalized service, product recommendations, and assistance with fittings and digital shopping tools.
Use product knowledge and vendor education to educate customers about fine jewelry, watches, and relevant products.
Build customer relationships and loyalty using clienteling tools, offers, product launches, and the clientele program.
Meet and surpass daily sales goals, including client and protection plan goals.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Promote loyalty and warranty programs.
Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
Maintain accurate stock presentation, process and replenish merchandise, update signs and pricing, and support merchandise moves and fulfillment activities.
Maintain an organized, clean, and shoppable sales area and ensure merchandise security, accuracy, and presentation.
Participate in sales events, vendor training, and special events.
Collaborate with teammates and support operational excellence in the Fine Jewelry department.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice