Retail Commission Sales Associate - Fine Jewelry, Arden Fair - Part Time

Macy's•Sacramento, CA

21h•$17 - $23•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select pieces that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, participating in special events, and maintaining merchandise security, accuracy, and presentation. You collaborate with colleagues to achieve sales goals and uphold operational excellence in the Fine Jewelry department. The role includes preparing and maintaining the sales floor, learning about new arrivals, top-selling items, trends, and promotions, engaging customers, organizing and replenishing stock, updating signs and pricing, and using point-of-sale and digital tools. Part-time colleagues are typically scheduled 12–24 hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to stand for at least two consecutive hours and perform the listed physical tasks, including lifting at least 25 pounds, moving, reaching, stooping, kneeling, crouching, and climbing ladders.
Close vision, color vision, depth perception, and ability to adjust focus.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Provide welcoming, knowledgeable, personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use knowledge of precious metals, gemstones, fine craftsmanship, and luxury brands to educate customers and help them choose suitable products.
Build client relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
Meet and surpass daily sales goals, including Client and Protection plan goals.
Promote loyalty, credit, and warranty programs and communicate loyalty benefits to customers.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital shopping tools to support transactions and enhance the shopping experience.
Support inventory, fulfillment, merchandise processing, presentation, organization, storage, and replenishment.
Maintain accurate signs and pricing and support merchandise moves and special events.
Ensure merchandise security and comply with asset protection requirements.
Stay informed about new arrivals, top-selling items, trends, promotions, and product information through training and vendor education.
Collaborate with teammates and support an organized, clean, and shoppable sales floor.
Provide a courteous closing interaction, ensure customers have what they need, and thank them sincerely.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice