Seasonal Retail Commission Sales Associate - Fine Jewelry, Fair Oaks Mall
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and use of the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with teammates to achieve sales goals and uphold operational excellence in the Fine Jewelry department. The role includes preparing the sales floor, reviewing goals and product information, engaging customers, maintaining merchandise presentation and stock, updating signs and pricing, and promoting loyalty benefits. Schedules include weekend shifts and depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology, digital tools, computers, handheld equipment, and cash registers to perform job functions.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Provide welcoming, personalized customer service and build lasting client relationships through consultative selling.
- Use product knowledge to educate customers and recommend fine jewelry and watches that suit their preferences and budgets.
- Meet sales goals, including Client and Protection plan goals, and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Promote loyalty, warranty, and protection programs, offers, and product launches.
- Use clienteling tools, point-of-sale technology, and digital shopping tools to support customers and streamline transactions.
- Support inventory, fulfillment, processing, presentation, organization, storage, replenishment, and merchandise moves.
- Maintain accurate pricing and signage, a clean and organized sales floor, merchandise security, and asset-protection compliance.
- Participate in sales events, vendor training, and ongoing product education.
- Collaborate with teammates and support special events and operational excellence.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
