Retail Commission Sales Associate - Fine Jewelry, Deerbrook Mall - Part Time

Macy's • Humble, TX

4d • Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use your knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select pieces that suit their tastes, preferences, and budgets. You build client relationships through consultative selling, hospitality, and the clientele program while working toward sales goals.

The role also involves promoting loyalty and warranty programs, supporting inventory, fulfillment, and special events, and maintaining the security, accuracy, and presentation of merchandise. You collaborate with the team to meet sales goals and uphold operational excellence. Daily work includes preparing and organizing the sales floor, reviewing goals and product information, assisting customers, maintaining stock and signage, and using point-of-sale and digital tools. The role requires flexible availability, including weekends and holidays, and regular, dependable attendance.

Requirements

• 1–2 years of related experience required.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
• Ability to use point-of-sale technology and digital tools effectively.
• Ability to participate in vendor training and events and maintain product knowledge.
• Ability to meet sales goals and support accurate stock presentation, replenishment, and asset protection.

Responsibilities

• Provide personalized customer service and create welcoming shopping experiences in the Fine Jewelry and Watch Complex.
• Use product knowledge to educate customers and recommend jewelry and watches suited to their tastes, preferences, and budgets.
• Build client relationships through consultative selling, hospitality, and use of the clientele program.
• Meet and surpass daily sales goals, including Client and Protection plan goals.
• Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts.
• Support inventory, fulfillment, replenishment, merchandise moves, and special events.
• Ensure merchandise is secure, accurately processed, organized, and presented for sale.
• Maintain current knowledge of new arrivals, trends, promotions, and products through training and vendor education.
• Use point-of-sale technology and digital shopping tools to support transactions and the customer experience.
• Maintain an organized and shoppable sales floor, including updating signs and pricing.
• Collaborate with colleagues to support customers, sales results, and operational excellence.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed