Seasonal Retail Commission Sales Associate - Fine Jewelry, Woodlands Mall

Macy's•The Woodlands, TX

1d•$15 - $21•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex. You create welcoming, comfortable, and valued shopping experiences, applying product knowledge and personalized service to help customers select jewelry and watches suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. The role includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Colleagues prepare the sales floor, review sales goals and product information, and stay current on trends and promotions. During the day, they welcome customers, build relationships, maintain and replenish merchandise, update signs and pricing, and support merchandise moves. They promote loyalty benefits, provide a courteous checkout experience, and work collaboratively to serve customers and achieve individual and store results. The position requires flexible availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, while part-time colleagues are typically scheduled for 12–24 hours per week; schedules include weekend shifts, and hours depend on business needs and availability.

Requirements

1–2 years of related experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to perform the listed physical requirements, including standing for at least two consecutive hours and lifting at least 25 pounds.

Responsibilities

Provide welcoming, personalized customer service and build lasting client relationships through consultative selling and genuine hospitality.
Use knowledge of precious metals, gemstones, luxury brands, and product features to educate customers and recommend items suited to their preferences and budgets.
Meet and surpass daily sales goals, as well as client and protection-plan goals.
Promote loyalty, warranty, and protection-plan programs, and acquire new customers by opening credit accounts and sharing loyalty benefits.
Use clientele tools to promote offers, product launches, and customer loyalty.
Use point-of-sale technology and digital shopping tools to support customer experiences and process transactions.
Participate in vendor training, sales events, and ongoing education about products, trends, and promotions.
Support inventory, fulfillment, processing, storage, organization, replenishment, and merchandise moves.
Maintain accurate stock presentation, update signs and pricing, and keep the sales space organized and shoppable.
Ensure merchandise security and comply with asset-protection requirements.
Collaborate with colleagues to support special events, operational excellence, and individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice