Seasonal Retail Commission Sales Associate - Fine Jewelry, Woodlands Mall

Macy's•The Woodlands, TX

8h•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them choose items that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You work with your team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Colleagues prepare the sales floor, review goals and product information, and stay current on trends and promotions. Throughout the day, they welcome customers, build relationships, maintain organized and shoppable merchandise displays, process and replenish stock, update signs and pricing, and support merchandise moves. They promote loyalty benefits, provide attentive service through checkout, and collaborate with colleagues to improve customer and store results. This is a seasonal role at Woodlands Mall. Schedules include weekend shifts, and availability should include days, evenings, weekends, and holidays. Hours depend on business needs and colleague availability. The position requires 1–2 years of related experience. Physical requirements include talking, lifting, moving, standing, reaching, and handling other tasks described in the posting.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to stand for at least two consecutive hours.
Ability to lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use product knowledge about craftsmanship, precious metals, gemstones, and luxury brands to help customers make selections suited to their preferences and budgets.
Build client relationships through consultative selling, hospitality, and use of clienteling tools and programs.
Meet and surpass sales goals, including client and protection plan goals.
Promote loyalty, warranty, and credit account programs and explain loyalty benefits.
Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
Maintain a clean, organized, shoppable sales floor and ensure merchandise is accurately processed, presented, stored, and replenished.
Update signs and pricing and support merchandise moves, inventory, and fulfillment activities.
Follow asset protection practices and ensure merchandise security and accuracy.
Participate in vendor training, ongoing product education, sales events, and special events.
Collaborate with colleagues to support customers, sales goals, and operational excellence.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice