Retail Commission Sales Associate - Fine Jewelry, Deerbrook Mall - Part Time

Macy's•Humble, TX

3d•$15 - $21•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating shopping experiences that make customers feel welcomed, comfortable, and valued. You use knowledge of precious metals, gemstones, fine craftsmanship, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities, and assist with special events. You help ensure merchandise security, accuracy, and presentation, and work with your team to achieve sales goals and operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, reviewing goals and product updates, engaging customers, maintaining stock presentation and replenishment, updating signs and pricing, and supporting merchandise moves. You share loyalty benefits, help customers complete their purchases, and collaborate with colleagues to serve customers and communities. Part-time colleagues are typically scheduled 12–24 hours per week, depending on business needs and availability. All schedules include weekend shifts. The role requires flexible availability, including days, evenings, weekends, and holidays, as well as regular attendance and punctuality.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules or procedures in English.
Ability to use point-of-sale technology, computers, handheld equipment, cash registers, and digital tools.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to talk, move constantly, stand, reach with arms and hands, stoop, kneel, crouch, and climb ladders, including reaching above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use knowledge of fine jewelry, precious metals, gemstones, and luxury brands to educate customers and help them make purchases.
Build lasting client relationships using consultative selling, hospitality, and clienteling tools.
Meet and surpass daily sales goals, including Client and Protection plan goals.
Promote loyalty, warranty, and protection programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital shopping tools to assist customers and process transactions.
Support inventory processing, fulfillment, stock organization, storage, replenishment, and merchandise moves.
Maintain accurate pricing, signs, merchandise presentation, and a clean, organized, shoppable sales floor.
Help ensure merchandise security and comply with asset protection requirements.
Participate in vendor training, ongoing education, sales events, and special events.
Collaborate with colleagues to support customers, store results, and operational excellence.

Benefits

Competitive pay and benefits.
Health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.