Seasonal Retail Commission Sales Associate - Fine Jewelry, Garden State Plaza

Macy's•Paramus, NJ

8h•$17 - $23•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them choose pieces suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. Alongside meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with your team to achieve sales goals and maintain operational excellence. Day-to-day work includes preparing and maintaining the sales floor, learning about products and promotions, assisting customers, processing and replenishing stock, updating signs and prices, supporting merchandise moves, and promoting loyalty benefits. The role requires flexible availability for days, evenings, weekends, and holidays, with regular attendance and punctuality. Full-time colleagues are typically scheduled for 30 or more hours per week, and part-time colleagues for 12–24 hours per week; all schedules include weekend shifts, and hours depend on business needs and colleague availability. The position involves frequent standing, movement, lifting, reaching, and use of computers and other technology.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to meet sales goals and Client and Protection plan goals.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to talk, move constantly, stand, reach, stoop, kneel, crouch, and climb ladders, including reaching above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers and recommend items suited to their tastes, preferences, and budgets.
Build client relationships through consultative selling, hospitality, and use of clienteling tools and programs.
Meet and surpass daily sales goals, including Client and Protection plan goals.
Promote loyalty benefits, warranty programs, and credit accounts to customers.
Use point-of-sale technology and digital shopping tools to support transactions and the customer experience.
Maintain merchandise security, accuracy, presentation, organization, processing, storage, and replenishment.
Update signs and pricing and support merchandise moves, inventory, fulfillment, and asset protection.
Participate in sales events, vendor training, and ongoing product education.
Help keep the sales floor clean, organized, and ready for customers.
Collaborate with teammates to support customers, achieve sales goals, and maintain operational excellence.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice