Seasonal Retail Commission Sales Associate - Fine Jewelry, Santa Rosa Plaza
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating shopping experiences where customers feel welcomed, comfortable, and valued. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You help protect merchandise and maintain its accuracy and presentation, and collaborate with the team to achieve sales goals and operational excellence in the Fine Jewelry department. Daily work includes preparing the sales floor, reviewing goals and product information, engaging customers, maintaining merchandise processing, presentation, organization, storage and replenishment, and updating signs and pricing. Colleagues also promote loyalty benefits, provide attentive service through checkout, and support one another while continually learning and improving results.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Communicate effectively with customers, coworkers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Use point-of-sale technology, digital tools, and handheld equipment effectively.
- Meet the stated physical requirements, including talking, lifting, moving, standing, reaching, and climbing ladders.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Provide welcoming, knowledgeable, and personalized service to Fine Jewelry and Watch Complex customers.
- Use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and recommend suitable products.
- Build client relationships through consultative selling, hospitality, and use of clienteling tools and programs.
- Meet daily sales goals and achieve client and protection-plan goals.
- Promote loyalty benefits, warranty programs, and credit account openings.
- Use point-of-sale technology and digital shopping tools to support transactions and enhance the shopping experience.
- Maintain merchandise security, accuracy, presentation, processing, organization, storage, and replenishment; update signs and pricing and support merchandise moves.
- Support inventory and fulfillment activities, sales events, and vendor events.
- Prepare and maintain a clean, organized, shoppable sales floor.
- Participate in ongoing training and vendor education and stay informed about products, trends, and promotions.
- Collaborate with teammates to support customers, sales results, and operational excellence.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
