Seasonal Retail Sales Associate, Santa Rosa Plaza

Macy's•Santa Rosa, CA

5h•$18 - $22•Onsite

About The Position

As a Seasonal Retail Selling Colleague at Macy’s, you combine sales performance with genuine hospitality to create memorable holiday shopping experiences. You learn about customers’ needs, provide personalized recommendations, connect them with appropriate products and services, and build trust and loyalty while working toward sales goals. You help maintain a clean, organized, and inviting shopping environment and support customers on the sales floor and in fitting rooms. Colleagues prepare for each day by reviewing sales goals, learning about new arrivals, top-selling products, trends, and promotions, and ensuring the sales floor is ready for customers. Throughout the day, they engage customers in friendly conversations, maintain merchandise presentation, process damages, testers, and selected merchandise returns to vendors, update signs and pricing, and assist with merchandise moves. They share loyalty program benefits, ensure customers have what they need, and close interactions with a sincere thank-you. The role also involves collaborating with teammates, learning continuously, and contributing to individual and store results. Seasonal colleagues are typically scheduled for 10–20 hours per week, depending on business needs and colleague availability. Macy’s describes the environment as dynamic and inclusive and offers competitive pay and benefits, including health and wellness coverage, a 401(k) match, paid time off, paid holidays, learning and leadership development, colleague resource groups, and volunteer opportunities.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and willingness to start new tasks and adapt to changing priorities.
Ability to work independently and contribute to a team.
Comfort handling electronic devices.
Ability to meet daily sales goal challenges.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Provide personalized customer service and product recommendations, and connect customers with appropriate products and services.
Build customer relationships through warm greetings, eye contact, friendly conversations, and genuine hospitality.
Work toward daily sales goals and contribute to individual and store results.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Help keep the sales floor clean, organized, prepared, and inviting.
Merchandise new receipts and maintain a shoppable sales floor.
Process damages, testers, and selected merchandise for return to vendors.
Update signs and pricing and support merchandise moves.
Share loyalty program benefits and conclude customer interactions with a sincere thank-you.
Support colleagues through honest, caring, and collaborative teamwork.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice