Seasonal Retail Commission Sales Associate - Fine Jewelry, South Shore Plaza
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating shopping experiences that make customers feel welcomed, comfortable, and valued. You use product knowledge about fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and the clientele program. Alongside meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with your team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Colleagues prepare the sales floor, review goals, learn about arrivals, products, trends, and promotions, and engage customers with warm, personal service. They maintain a clean, organized, and shoppable space; process, present, store, and replenish stock; update signs and pricing; support merchandise moves; share loyalty benefits; and provide a sincere, personalized close to each interaction. The role requires flexible availability, including days, evenings, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The posting states that full-time colleagues typically work 30 or more hours per week and part-time colleagues typically work 12–24 hours per week.
Requirements
- 1–2 years of related experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet and surpass daily sales goals and achieve client and protection plan goals.
Responsibilities
- Provide welcoming, personalized customer service in the Fine Jewelry and Watch Complex.
- Use product knowledge to educate customers and recommend products suited to their preferences and budgets.
- Build lasting customer relationships through consultative selling, hospitality, and use of the clientele program.
- Meet daily sales goals and achieve client and protection plan goals.
- Promote loyalty, warranty, and protection plans, and share loyalty benefits.
- Acquire new customers by opening credit accounts and explaining loyalty benefits.
- Support inventory, fulfillment, and special events.
- Maintain merchandise security, accuracy, organization, presentation, and replenishment.
- Process merchandise, update signs and pricing, and support merchandise moves.
- Use point-of-sale technology and digital tools to complete transactions and improve the shopping experience.
- Participate in vendor training, events, ongoing training, and vendor education.
- Collaborate with teammates to support customers, achieve sales goals, and maintain operational excellence.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
