Seasonal Retail Commission Sales Associate - Fine Jewelry, La Plaza Mall

Macy's•McAllen, TX

4h•$15 - $21•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, fine craftsmanship, and luxury brands to educate customers and help them select items that fit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. Alongside meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure the security, accuracy, and presentation of merchandise. You collaborate with the team to meet sales goals and uphold operational excellence in the Fine Jewelry department. Colleagues prepare the sales floor, review sales goals, learn about new arrivals, top sellers, trends, and promotions, and engage customers with warm, personal service. They maintain merchandise processing, presentation, organization, storage, replenishment, signage, pricing, and merchandise moves. They share loyalty program benefits, support customers through checkout, and work collaboratively to improve individual and store results. The position requires flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled 30 or more hours per week, while part-time colleagues are typically scheduled 12–24 hours per week; all schedules include weekend shifts. Hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
Ability to use point-of-sale technology and other digital tools effectively.
Ability to meet sales goals and Client and Protection plan goals.

Responsibilities

Provide exceptional, personalized customer service and create welcoming shopping experiences.
Use knowledge of fine jewelry, precious metals, gemstones, craftsmanship, and luxury brands to advise customers and recommend products suited to their tastes, preferences, and budgets.
Build client relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
Meet and surpass daily sales goals, including Client and Protection plan goals.
Promote loyalty, warranty, and protection plans, and share loyalty benefits and offers.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Support inventory, fulfillment, and special-event activities.
Maintain the security, accuracy, organization, presentation, replenishment, and storage of merchandise; update signs and pricing and support merchandise moves.
Maintain a clean, organized, and shoppable sales floor.
Use point-of-sale technology and digital shopping tools to complete transactions and enhance the customer experience.
Participate in vendor training, events, ongoing training, and sales events; stay informed about products, launches, trends, and promotions.
Collaborate with teammates to support customers, achieve sales goals, and uphold operational excellence.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice