Seasonal Retail Commission Sales Associate - Fine Jewelry, Kings Plaza
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating shopping experiences in which every customer feels welcomed, comfortable, and valued. You use product knowledge about precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and use of the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, assisting with special events, and ensuring merchandise security, accuracy, and presentation. Daily work includes preparing and maintaining the sales floor, learning about new products and promotions, assisting customers, processing and replenishing merchandise, updating signs and prices, and collaborating with the team to achieve sales and operational goals. The role also involves using point-of-sale technology and digital tools, supporting customer loyalty and credit account acquisition, and providing a sincere, personalized checkout experience. The role requires flexible availability, including days, evenings, weekends, and holidays. Physical duties include talking, lifting, moving, standing, reaching, and using computers and register equipment. The posting specifies 1–2 years of related experience. This is a seasonal role at the Kings Plaza location.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales goals and Client and Protection plan goals.
Responsibilities
- Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
- Use product knowledge of precious metals, gemstones, and luxury brands to educate customers and recommend products suited to their preferences and budgets.
- Build customer relationships through consultative selling, hospitality, and use of clienteling tools and programs.
- Meet and surpass daily sales goals, as well as Client and Protection plan goals.
- Promote loyalty, warranty, and credit programs and share their benefits with customers.
- Support inventory, fulfillment, merchandise processing, presentation, organization, storage, and replenishment.
- Maintain accurate stock presentation, update signs and pricing, and support merchandise moves.
- Help ensure merchandise security and comply with asset protection requirements.
- Participate in sales events, special events, vendor training, and ongoing product education.
- Use point-of-sale technology and digital shopping tools to support transactions and customer experiences.
- Keep the sales floor clean, organized, and shoppable, and collaborate with colleagues to achieve store results.
- Provide a strong customer close, including ensuring customers have what they need and offering a sincere thank-you.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
