Seasonal Retail Commission Sales Associate - Fine Jewelry, Eastview

Macy's•Victor, NY

6d•$16 - $22•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them choose items suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and use of the clientele program, you build lasting customer relationships. You work to meet sales goals, promote loyalty and warranty programs, support inventory and fulfillment activities, and assist with special events. You help ensure the security, accuracy, and presentation of merchandise while collaborating with the team to achieve sales goals and maintain operational excellence. Daily work includes preparing and organizing the sales floor, reviewing sales goals and product information, welcoming and assisting customers, maintaining merchandise processing, presentation, organization, storage, and replenishment, and updating signs and pricing. You promote loyalty benefits, provide attentive service through each transaction, and collaborate with colleagues to improve customer and store results. The role requires flexible availability, including days, evenings, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to meet the physical requirements of talking, lifting, constant movement, standing, and reaching with arms and hands.
Ability to stand for at least two consecutive hours, lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to use computers and other technology, including handheld equipment and cash registers, and to process register transactions.

Responsibilities

Provide outstanding, personalized customer service in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers and recommend jewelry and watches that fit their tastes, preferences, and budgets.
Build lasting client relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
Meet and surpass sales goals, including client and protection plan goals.
Promote loyalty, warranty, and protection programs and share loyalty benefits.
Acquire new customers by opening credit accounts.
Support inventory, fulfillment, merchandise processing, storage, organization, and replenishment.
Maintain merchandise security, accuracy, presentation, and asset protection compliance.
Keep the sales floor clean, organized, and shoppable; update signs and pricing and support merchandise moves.
Participate in sales events, special events, vendor training, and ongoing product education.
Use point-of-sale technology and digital shopping tools to support transactions and improve the shopping experience.
Collaborate with teammates to achieve sales goals and maintain operational excellence.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice