Seasonal Retail Commission Sales Associate - Fine Jewelry, Riverside Galleria at Tyler

Macy's•Riverside, CA

3d•Onsite

About The Position

As a Fine Jewelry Sales Colleague at Macy’s, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge about precious metals, gemstones, fine craftsmanship, and luxury brands to educate customers and help them choose items suited to their tastes, preferences, and budgets. You build client relationships through consultative selling, genuine hospitality, and use of the clientele program. Alongside meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and help ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and uphold operational excellence. Colleagues maintain organized, shoppable spaces, process and replenish stock, update signs and pricing, and support merchandise moves. Schedules include weekend shifts, with hours dependent on business needs and colleague availability. Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week and part-time colleagues as typically scheduled for 12–24 hours per week.

Requirements

1–2 years of related experience required.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience.
Ability to use point-of-sale technology and digital tools effectively.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; move, reach, stoop, kneel, crouch, and climb ladders.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide personalized customer service and a welcoming shopping experience in the Fine Jewelry and Watch Complex.
Educate customers about fine jewelry, precious metals, gemstones, craftsmanship, and luxury brands, and recommend products suited to their needs and budgets.
Build client relationships through consultative selling, hospitality, and the clientele program.
Meet and surpass sales goals, including Client and Protection plan goals.
Promote loyalty, warranty, and protection programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital tools to complete transactions and support the shopping experience.
Support inventory, fulfillment, and special events; maintain merchandise security, accuracy, presentation, organization, processing, storing, and replenishment.
Update signs and pricing and support merchandise moves to maintain a clean, organized, and shoppable sales floor.
Participate in vendor training and events and keep current on new arrivals, trends, promotions, and product launches.
Collaborate with teammates to achieve store results and uphold operational excellence.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice