Seasonal Retail Commission Sales Associate - Fine Jewelry, Riverside Galleria at Tyler

Macy's • Riverside, CA

6d • $17 - $23 • Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating shopping experiences where customers feel welcomed, comfortable, and valued. You use product knowledge and personalized service to help customers select fine jewelry and watches that suit their tastes, preferences, and budgets, while building lasting client relationships through consultative selling, hospitality, and the clientele program.

You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You help ensure merchandise security, accuracy, and presentation, and collaborate with colleagues to achieve department sales goals and operational excellence.

Daily work includes preparing and organizing the sales floor, reviewing sales goals and product information, engaging customers, maintaining merchandise presentation and stock, updating signs and pricing, replenishing merchandise, and sharing loyalty benefits. The role also involves using point-of-sale technology and digital tools, participating in vendor training and events, and maintaining a clean, organized, shoppable space.

The position requires flexible availability for days, evenings, weekends, and holidays. All schedules include weekend shifts, with hours dependent on business needs and colleague availability. The role requires 1–2 years of related experience.

Requirements

• 1–2 years of related experience.
• Flexible availability for days, evenings, weekends, and holidays, with regular and dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations and assist with fittings and digital shopping tools.
• Ability to use point-of-sale technology and digital tools effectively.
• Ability to stand for at least two consecutive hours and to lift at least 25 pounds.
• Ability to talk, move constantly, reach with arms and hands, stoop, kneel, crouch, and climb ladders, including reaching above eye level.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
• Use knowledge of precious metals, gemstones, luxury brands, and product features to educate customers and recommend items suited to their preferences and budgets.
• Build customer relationships through consultative selling, hospitality, and use of the clientele program.
• Meet sales goals and achieve client and protection plan goals.
• Promote loyalty, warranty, and protection plan programs, and share loyalty benefits with customers.
• Acquire new customers by opening credit accounts and communicating loyalty benefits.
• Support inventory, fulfillment, and merchandise activities, including processing, presentation, organization, storage, replenishment, and merchandise moves.
• Maintain accurate signs and pricing and ensure the security, accuracy, and presentation of merchandise.
• Participate in sales events, special events, vendor training, and ongoing product education.
• Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
• Maintain an organized, clean, and shoppable sales floor and comply with asset protection practices.
• Collaborate with colleagues to support customers, department goals, and operational excellence.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups and volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed