Retail Commission Sales Associate - Fine Jewelry, Jefferson Valley - Full Time
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items that fit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and the clientele program. The role includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You help ensure merchandise security, accuracy, and presentation while working with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. The work also involves keeping the sales floor organized and stocked, updating signs and pricing, supporting merchandise moves, and using point-of-sale and digital tools to support customer transactions.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming and knowledgeable shopping experience.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Provide outstanding, personalized customer service and create welcoming shopping experiences.
- Use knowledge of precious metals, gemstones, and luxury brands to educate customers and recommend products suited to their tastes, preferences, and budgets.
- Build client relationships through consultative selling, hospitality, and use of clientele tools.
- Meet and surpass daily sales goals, as well as client and protection plan goals.
- Promote loyalty, warranty, and protection programs and share loyalty benefits.
- Acquire new customers by opening credit accounts and communicating loyalty benefits.
- Support inventory, fulfillment, processing, presentation, organization, storage, replenishment, and merchandise moves.
- Maintain merchandise security, accurate stock presentation, and asset protection compliance.
- Update signs and pricing and maintain an organized, shoppable sales space.
- Participate in special events, vendor training, and ongoing product education.
- Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
- Collaborate with teammates to support customers, achieve store results, and uphold operational excellence.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
