Seasonal Retail Commission Sales Associate - Fine Jewelry, Northshore
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You help ensure merchandise security, accuracy, and presentation, and collaborate with the team to achieve sales goals and operational excellence. Daily work includes preparing and organizing the sales floor, reviewing goals and product information, engaging customers, maintaining stock and merchandise presentation, updating signs and pricing, replenishing merchandise, and sharing loyalty program benefits. The role requires flexible availability, including days, evenings, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Full-time colleagues are typically scheduled 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week. The position requires 1–2 years of related experience. Physical activities include talking, lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders. Colleagues must be able to stand for at least two consecutive hours and lift at least 25 pounds. The role also requires close and color vision, depth perception, focus adjustment, and frequent use of computers and other technology, including handheld equipment and cash registers.
Requirements
- 1–2 years of related experience.
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming and knowledgeable shopping experience.
- Ability to use point-of-sale technology, computers, handheld equipment, cash registers, and digital tools.
- Ability to talk, lift, move constantly, stand, reach with arms and hands, stoop, kneel, crouch, and climb ladders.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Provide outstanding, personalized customer service in the Fine Jewelry and Watch Complex.
- Use product knowledge to educate customers and recommend jewelry and watches suited to their tastes, preferences, and budgets.
- Build lasting customer relationships through consultative selling, hospitality, and use of the clientele program.
- Meet and surpass daily sales goals and achieve Client and Protection plan goals.
- Promote loyalty, warranty, and protection programs, and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Use point-of-sale technology and digital tools to support transactions and enhance the shopping experience.
- Support inventory, fulfillment, merchandise processing, presentation, organization, storage, and replenishment.
- Maintain merchandise security, accurate stock presentation, asset protection compliance, and a clean, organized, shoppable sales floor.
- Update signs and pricing and support merchandise moves.
- Participate in sales events, special events, vendor training, and ongoing product education.
- Collaborate with teammates to achieve sales goals and operational excellence.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
