Seasonal Retail Commission Sales Associate - Fine Jewelry, Stockton Sherwood

Macy's • Stockton, CA

11d • Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You work with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department.

Colleagues prepare the sales floor, review goals and product updates, and stay informed about trends and promotions. They engage customers, maintain merchandise processing, presentation, organization, storage, and replenishment, update signs and pricing, and support merchandise moves. They share loyalty benefits and provide attentive service through the close of each interaction, while collaborating with teammates and continually improving performance.

This is a seasonal role. Schedules include weekend shifts; availability, business needs, and colleague availability affect hours. Macy’s describes full-time colleagues as typically working 30 or more hours per week and part-time colleagues as typically working 12–24 hours per week. The posting does not specify this position’s weekly hours.

Requirements

• 1–2 years of related experience required.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Communicate effectively with customers, coworkers, and supervisors.
• Read and understand employment policies and safety rules and procedures in English.
• Use point-of-sale technology, handheld equipment, cash registers, and digital tools effectively.
• Able to stand for at least two consecutive hours, lift at least 25 pounds, move constantly, talk, reach, stoop, kneel, crouch, and climb ladders.
• Close vision, color vision, depth perception, and focus adjustment required.
• Frequent use of computers and other technology required.

Responsibilities

• Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
• Use knowledge of precious metals, gemstones, luxury brands, and current trends to educate customers and support purchasing decisions.
• Build client relationships through consultative selling, hospitality, and the clientele program.
• Meet and surpass daily sales goals and achieve client and protection plan goals.
• Promote loyalty, warranty, and protection plan benefits, and open credit accounts to acquire new customers.
• Use point-of-sale technology and digital shopping tools to support transactions and enhance the shopping experience.
• Maintain accurate, secure, organized, and appealing merchandise presentation, including processing, storage, replenishment, signage, pricing, and merchandise moves.
• Support inventory, fulfillment, asset protection, vendor training and events, and department special events.
• Collaborate with teammates to maintain operational excellence and achieve individual and store results.
• Stay informed about new arrivals, promotions, product launches, and trends through ongoing training and vendor education.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed