Seasonal Retail Commission Sales Associate - Fine Jewelry, Burbank Town Center

Macy's • Burbank, CA

1d • Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and personalized shopping experiences. You use your knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select products that match their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and active use of clienteling tools. Alongside meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with teammates to achieve sales goals and maintain operational excellence in the Fine Jewelry department.

Colleagues prepare for the day by reviewing sales goals, new arrivals, top sellers, trends, and promotions. They welcome customers, build personal connections, and maintain a shoppable sales floor through processing, presenting, organizing, storing, and replenishing stock; updating signs and pricing; and supporting merchandise moves. They promote loyalty benefits, provide attentive service through the end of each interaction, and collaborate with colleagues to improve customer and store results.

The role requires flexible availability for days, evenings, weekends, and holidays, as well as dependable attendance and punctuality. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• 1–2 years of related experience required.
• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations and assist with fittings and digital shopping tools.
• Ability to use point-of-sale technology, digital tools, and handheld equipment effectively.
• Ability to meet sales goals and support accurate stock presentation, replenishment, and asset protection compliance.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers.

Nice To Haves

• Experience in fine jewelry, watches, luxury brands, or related product areas is relevant to the role; no additional preferred qualifications are explicitly listed.

Responsibilities

• Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
• Use product knowledge to educate customers about precious metals, gemstones, craftsmanship, and luxury brands.
• Build client relationships through consultative selling, hospitality, and use of clienteling tools.
• Meet and surpass daily sales goals, including client and protection plan goals.
• Promote loyalty, warranty, and credit account programs and communicate their benefits to customers.
• Use point-of-sale technology and digital tools to complete transactions and support the shopping experience.
• Maintain merchandise security, accuracy, presentation, organization, processing, storage, and replenishment.
• Update signs and pricing and support merchandise moves and fulfillment activities.
• Participate in sales events, special events, vendor training, and ongoing product education.
• Collaborate with teammates to maintain a clean, organized, and shoppable sales floor and achieve store results.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed