About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming and personalized shopping experiences. You use knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and help them find items that fit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and Macy’s clientele program, while meeting sales goals and promoting loyalty and warranty programs. You also support inventory, fulfillment, events, merchandise security, accuracy, presentation, and the department’s operational excellence. The position requires flexibility to work days, evenings, weekends, and holidays; all schedules include weekend shifts, with hours dependent on business needs and colleague availability.
Requirements
- 1–2 years of related experience required.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology, computers, handheld equipment, cash registers, and digital tools.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; move, reach, stoop, kneel, crouch, and climb ladders.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Welcome and assist customers, provide personalized product recommendations, and create supportive shopping experiences.
- Use product knowledge, vendor training, and digital shopping tools to educate customers about fine jewelry and watches.
- Build customer relationships and loyalty through consultative selling and clienteling tools.
- Meet and exceed daily sales goals, as well as Client and Protection plan goals.
- Promote loyalty benefits, warranty programs, offers, product launches, and credit accounts.
- Use point-of-sale technology and digital tools to complete transactions effectively.
- Maintain an organized, clean, and shoppable sales floor, including processing, presenting, storing, organizing, and replenishing merchandise.
- Update signs and pricing and support merchandise moves and fulfillment activities.
- Follow asset-protection requirements and ensure the security and accuracy of merchandise.
- Support sales events and participate in ongoing training and vendor education.
- Collaborate with teammates to achieve store results and provide excellent service.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
