Retail Commission Sales Associate - Fine Jewelry, Westfarms - Full Time

Macy's•Farmington, CT

6d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them choose pieces suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You also promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You work with your team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. The role involves preparing the sales floor, staying informed about sales goals, new arrivals, trends, and promotions, and engaging customers with personalized service. Colleagues maintain merchandise processing, presentation, organization, storage, replenishment, signage, pricing, and merchandise moves. They promote loyalty benefits, support each other, and continually seek to improve individual and store results. This is a full-time position. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Flexible availability is required, including days, evenings, weekends, and holidays.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology, digital tools, and handheld equipment effectively.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; and stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including cash registers and processing register transactions.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select products.
Build client relationships through consultative selling, hospitality, and use of clientele tools.
Meet and surpass daily sales goals and achieve client and protection plan goals.
Promote loyalty benefits, warranty programs, and credit accounts.
Use point-of-sale technology and digital tools to support transactions and the shopping experience.
Support inventory, fulfillment, and merchandise processing activities.
Maintain merchandise security, accurate stock presentation, organization, replenishment, signage, and pricing.
Support merchandise moves and special events.
Participate in vendor training and events and stay current on products, trends, promotions, and launches.
Maintain a clean, organized, and shoppable sales floor.
Collaborate with colleagues to achieve sales goals and operational excellence.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.